Linda just landed two new Ulysses S. Grant's (Fifty dollar bills) for being our newest member of the 90 Society of Triest Agency. Earning this means that Linda provides outstanding service as determined by her net promoter score (NPS). According to the agency's owner, Larry Freudenberg, "This is not a subjective honor given by the agency's management, it is determined by a quantitive metric. She earned it!"
Linda is a seasoned insurance agent who came to Triest Agency after owning her family's insurance agency in Arkansas. She also taught insurance classes at the family's insurance school. Her experience has provided Triest Agency with another invaluable resource and her clients appreciate working with her.
Just read some of her reviews:
"Linda is great! She gives me all attention I need (and sometimes I need a lot!) and solve all my problems!" Mariela A., customer since 2016
"I have received 5 Star service from the first time I phoned. I was helped by Linda the whole way from Home Insurance to Car Insurance and very competitive pricing. I have never met anyone in the office yet, but Linda is awesome. I put my total trust in Linda and the Triest Agency. Thank you."
Byron H., customer since 2016
"Linda was fantastic. She was personable and was able to get me some non-standard verbiage and insurance in a short time frame. She was able to provide me with quotations for other policies that I ended up not requiring. And did all that happily. "
Customer since 2016
"The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand." Earning a NPS of 90 or above is off the charts compared to other businesses. Triest Agency's goal is to increase our agency wide NPS from 84 to 90. We judge our net promoter score against other businesses like USAA 80, Costco 78, Nordstrom 75, Apple 70, Amazon 69, Southwest Airlines 66. All of these scores mean that these businesses do an exceptional job.