Theresa doesn't just say she's a rock star and offers exceptional service at Triest Agency, she can prove it. Hardly a day goes by that Theresa doesn't get a compliment from one of her clients. She's a bright and positive person and her attitude is contagious. She's also the favorite for our agency's VP Public Relations, Lillie the Golden-doodle who worships Theresa (and the treats Theresa gives her!).
"The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand." Earning a NPS of 90 or above is off the charts compared to other businesses. Triest Agency's goal is to increase our agency wide NPS from 84 to 90. We judge our net promoter score against other businesses like USAA 80, Costco 78, Nordstrom 75, Apple 70, Amazon 69, Southwest Airlines 66. All of these scores mean that these businesses do an exceptional job.
Congratulations to Theresa ! If you don't already have your insurance with Triest Agency, then give Theresa a call. You can meet a real rock star!