Matthew Foote shows the new Ben Franklin $100 bill that he received for becoming the first Triest Agency employee to score a Net Promoter Score (NPS) of 90 or more.
" Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric." (Wikipedia)
Earning a NPS of 90 or above is unheard of. It is off the charts compared to other businesses. Triest Agency's goal is to increase our agency wide NPS from 84 to 90.
Just to give you a perspective as to what other companies score, here are a few: USAA 80, Costco 78, Nordstrom 75, Apple 70, Amazon 69, Southwest Airlines 66. All of these scores mean that these businesses do an exceptional job.
So if an insurance agency says they offer fantastic service then did they just say that or can they prove it? Triest Agency can prove it. The Net Promoter Score is a metric or grade provided by our customers. And Matthew Foote has shown that when he says he provides exceptional service, he means it. Congratulations to Matthew !